100-Night Trial
All our pillows come with a 100-Night Trial. If you aren't completely satisfied with your purchase, you can return it for a full refund, no questions asked.
How it Works
Try it out
We ask that you try your product for at least 2 weeks to allow your body to adjust to your new pillow.
Get in touch
If you feel as though your pillow isn't right for you then don't hesitate to get in touch to initiate a return or exchange.
Send it back
We'll send you instructions on how to ship your product back to us free of charge for a refund or exchange.
Fair trial and returns policy
We’re happy to offer returns on up to 3 pillows per household. If you're unsure about our pillows, we recommend starting with 1-3 pillows before making a larger purchase.
2-Year Warranty Included
Our pillows come with a 2 year warranty for your peace of mind. If you experience any issues, even after the trial period, please don’t hesitate to contact us.
FAQ
Does the 100-Night Trial include pillowcases, covers and bedding?
No, the trial only covers pillows. Pillowcases, covers and bedding are all non-refundable due to hygiene concerns.
How do I initiate a return or exchange?
Simply send us an email at - info@restorganic.com
What happens to returned items?
Returns are processed by our 3rd party returns handler. If goods are in usable condition, they are donated to local charities. Unusable or damaged goods are disposed. We do not restock or re-ship returned goods to customers.
How long does it take for my refund to be processed?
Refunds are processed as soon as your items are received and processed by our 3rd party returns handler. It usually takes 10-14 days for the refund to be reflected on your original payment method.
In what condition does my return have to be in?
Items must be in usable condition - free of burns, cuts, tears, water damage, or stains.